단행본 상세

URL복사하기
서지주요정보
Chatbot Research and Design: 4th International Workshop, CONVERSATIONS 2020, Virtual Event, November 23–24, 2020, Revised Selected Papers [electronic resource]
서명 / 저자 Chatbot Research and Design [electronic resource] : 4th International Workshop, CONVERSATIONS 2020, Virtual Event, November 23–24, 2020, Revised Selected Papers / edited by Asbjørn Følstad, Theo Araujo, Symeon Papadopoulos, Effie L.-C. Law, Ewa Luger, Morten Goodwin, Petter Bae Brandtzaeg.
저자명 Følstad, Asbjørn. editor. (orcid)0000-0003-2763-0996 https://orcid.org/0000-0003-2763-0996 edt http://id.loc.gov/vocabulary/relators/edt ; Araujo, Theo. editor. (orcid)0000-0002-4633-9339 https://orcid.org/0000-0002-4633-9339 edt http://id.loc.gov/vocabulary/relators/edt ; Papadopoulos, Symeon. editor. (orcid)0000-0002-5441-7341 https://orcid.org/0000-0002-5441-7341 edt http://id.loc.gov/vocabulary/relators/edt ; Law, Effie L.-C. editor. (orcid)0000-0002-0873-0150 https://orcid.org/0000-0002-0873-0150 edt http://id.loc.gov/vocabulary/relators/edt ; Luger, Ewa. editor. (orcid)0000-0001-7882-9415 https://orcid.org/0000-0001-7882-9415 edt http://id.loc.gov/vocabulary/relators/edt ; Goodwin, Morten. editor. (orcid)0000-0001-6331-702X https://orcid.org/0000-0001-6331-702X edt http://id.loc.gov/vocabulary/relators/edt ; Brandtzaeg, Petter Bae. editor. (orcid)0000-0002-9010-0800 https://orcid.org/0000-0002-9010-0800 edt http://id.loc.gov/vocabulary/relators/edt
단체명 SpringerLink (Online service)
발행사항 Cham : Springer International Publishing : Imprint: Springer, 2021.
Online Access https://doi.org/10.1007/978-3-030-68288-0 URL

서지기타정보

서지기타정보
청구기호 QA76.9.N38
판사항 1st ed. 2021.
형태사항 XII, 219 p. 34 illus., 18 illus. in color. online resource.
총서명 Information Systems and Applications, incl. Internet/Web, and HCI ; 12604
언어 English
내용 Chatbot UX and User Perceptions -- Should a Chatbot Disclose Itself? Implications for an Online Conversational Retailer -- Too Informal? How a Chatbot’s Communication Style Affects Brand Attitude and Quality of Interaction -- User Perception of Text-Based Chatbot Personality -- The Ontological Classification of Conversational Agents. An Adaptation of Piaget’s Equilibration Theory -- Show, Don’t Tell. Reflections on the Design of Multi-modal Conversational Interfaces -- Social and Relational Chatbots -- Questions to Loving a Chatbot: Are People Willing to Self-Disclose to a Chatbot -- “I’m Here for You”: Can Social Chatbots Truly Support Their Users? A Literature Review -- Grätzelbot: Social Companion Technology for Community Building among University Freshmen -- Chatbot Applications -- Heuristic Evaluation of COVID-19 Chatbots -- Go to Chapter X to Explore Interactive Narrative on Smart Assistants -- Conversational Agents to Promote Children’s Verbal Communication Skills -- Chatbots for Customer Service -- More than FAQ! Chatbot Taxonomy for Business-to-Business Customer Services -- Customer Service Chatbots: A Qualitative Interview Study into the Communication Journey of Customers -- Understanding the User Experience of Customer Service Chatbots: What Can We Learn from Customer Satisfaction Surveys.
주제 Natural language processing (Computer science).
Computer engineering.
Computer networks .
Logic programming.
Computer science.
Natural Language Processing (NLP).
Computer Engineering and Networks.
Logic in AI.
Theory of Computation.
보유판 및 특별호 저록 Springer Nature eBook
Printed edition: 9783030682873 Printed edition: 9783030682897
ISBN 9783030682880
기타 표준번호 10.1007/978-3-030-68288-0
QR CODE

책소개

전체보기

목차

전체보기

홈으로
로그인 외부인 로그인
ENG
닫기