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pt. I. Strategy and basics of quality and process improvement. The strategic role of systems and software quality ; Basic elements of continuous process improvement -- pt. II. Assessment and measurement in systems and software development. CMMI, people CMM, personal and team software process, eSCM, ITIL, and ISO standards ; System and software measurement programs -- pt. III. Improvements and testing of systems and software. System and software development process improvement ; System and software testing strategies ; System and software beta and usability programs -- pt. IV. Managing and reporting data, and a comprehensive case study. Data reporting and analysis ; Systems development management dashboards and decision making ; A case study : the journey of systems, inc. to CMMI level 5.
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